Job
Front Office Administrator / Receptionist
Posted 2 weeks ago
About the Role
A professional, friendly and customer-focused Front Office Administrator/Receptionist for Mountain Lakes Resort & Spa, Nyanga.
Key responsibilities
- Welcome and assist guests on arrival; handle check-ins and check-outs; manage reservations and enquiries.
- Answer calls, emails and guest communications; process payments and maintain accurate records; handle requests and complaints professionally.
- Coordinate with Housekeeping and other departments on room status; provide guests information about facilities; maintain a welcoming Front Office; assist with other operational duties.
Key responsibilities
- Welcome and assist guests on arrival; handle check-ins and check-outs; manage reservations and enquiries.
- Answer calls, emails and guest communications; process payments and maintain accurate records; handle requests and complaints professionally.
- Coordinate with Housekeeping and other departments on room status; provide guests information about facilities; maintain a welcoming Front Office; assist with other operational duties.
Requirements
- Diploma or certificate in Hospitality, Tourism, Front Office Operations or related; hotel/lodge/resort experience an advantage.
- Excellent communication and customer service; professional appearance and positive attitude; computer literacy.
- Able to work shifts, weekends and public holidays; valid driver's licence is essential; mature, reliable and able to work independently.
How to apply: submit your CV to hr@grandhomes.co.zw by 2 September 2026. Only shortlisted candidates will be contacted.
- Excellent communication and customer service; professional appearance and positive attitude; computer literacy.
- Able to work shifts, weekends and public holidays; valid driver's licence is essential; mature, reliable and able to work independently.
How to apply: submit your CV to hr@grandhomes.co.zw by 2 September 2026. Only shortlisted candidates will be contacted.