Job
Head of Front Office
Posted 2 weeks ago
About the Role
A dynamic, guest-focused Head of Front Office to lead the Front Office team and ensure a seamless, exceptional guest experience from arrival to departure.
Key responsibilities
- Manage day-to-day Front Office operations; lead, supervise and develop staff; ensure efficient check-in and check-out.
- Manage reservations, room allocations and guest requests; maintain excellent guest relations and resolve complaints; monitor occupancy, room status and Front Office reports.
- Coordinate with Housekeeping, Maintenance, F&B and other departments; ensure accurate billing and proper handling of guest accounts; train and mentor staff.
Key responsibilities
- Manage day-to-day Front Office operations; lead, supervise and develop staff; ensure efficient check-in and check-out.
- Manage reservations, room allocations and guest requests; maintain excellent guest relations and resolve complaints; monitor occupancy, room status and Front Office reports.
- Coordinate with Housekeeping, Maintenance, F&B and other departments; ensure accurate billing and proper handling of guest accounts; train and mentor staff.
Requirements
- Diploma/Degree in Hospitality Management, Tourism or related; minimum 3–5 years' Front Office experience with supervisory/management experience.
- Strong knowledge of hotel/resort Front Office operations; excellent communication and customer service; strong leadership and problem-solving; valid driver's licence essential; able to work flexible hours including weekends and public holidays.
How to apply: submit your CV to hr@grandhomes.co.zw by 2 September 2026. Only shortlisted candidates will be contacted.
- Strong knowledge of hotel/resort Front Office operations; excellent communication and customer service; strong leadership and problem-solving; valid driver's licence essential; able to work flexible hours including weekends and public holidays.
How to apply: submit your CV to hr@grandhomes.co.zw by 2 September 2026. Only shortlisted candidates will be contacted.